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Job Overview:
This position is responsible for oversight of the service plumbing department. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with customer satisfaction, profit objectives and directives. The Service Manager is the person that coordinates all of the activity between the office and the field.
Essential Duties & Responsibilities:
The essential functions include, but are not limited to the following:
Supervise and lead Service Technicians and Installation Crew
Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
Conduct ride a longs with technicians and provide feedback
Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
Communicate and monitor goals
Manage work load and schedules to best utilize manpower and maximize profits
Ensure technicians are being dispatched effectively
Assist technicians with issues while in the field
Facilitate weekly meetings
Resolve customer issues or concerns to ensure complete satisfaction
Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
Ensure all team members comply with safety standards
Instill a culture of accountability and pride in individual & team performance
Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
Manage and stay within departmental budget
Achieve budgeted gross margin
Manage inventory, equipment and service fleet
Review, approve new products and services
Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
Carry out additional duties assigned by the General Manager or Owner
One third of your time should be spent recruiting the right team members, one third of your time should be spent training those team members, and the last third should be spent supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful leader.
Minimum Qualifications
· High School Diploma
· Valid Driver’s License
· Basic computer skills including Microsoft Office Suite
· Excellent oral, written and interpersonal communication skills
· Knowledge of current code requirements
· Understanding of accounting and KPIs as they relate to the industry
We offer competitive compensation based on experience.
If you are looking for an exciting opportunity to lead a dynamic team in delivering exceptional service, please submit your resume for consideration.
Job Type: Full-time
Pay: From $62,000.00 per year
Benefits:
Day range:
Shift:
Ability to Commute:
Work Location: In person
Full Time
Specialty Trade in Construction
$84k-109k (estimate)
04/27/2024
08/24/2024
ackermanplumbinginc.com
BUFFALO, NY
50 - 100
1947
ERIC ACKERMAN
$10M - $50M
Specialty Trade in Construction
Ackermans family owned and operated business has a long history and outstanding reputation for trusted and reliable work for over 70 years, both in Florida and New York. With our comprehensive approach, we deliver high-quality commercial plumbing to our customers. Our experience spans large scale commercial projects which includes condominiums, educational, correctional, hospitality, retail shopping and much more. We would value the opportunity to demonstrate to you the difference our exceptional workmanship, competitive pricing and guaranteed craftsmanship can make in all of your commercial p ...
lumbing projects.
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The job skills required for Service Manager include Customer Satisfaction, Microsoft Office, Accountability, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.